Quality Policy

• To understand customer requests correctly and meet them on time, in line with our company’s vision and mission, without compromising the principles of independence, impartiality and confidentiality;

• To maximize customer satisfaction through a customer-oriented approach to service, without compromising the legal regulations with which we must comply;

• To ensure that personnel are not exposed to any internal or external influence that could affect their decisions, and that they fulfil their responsibility to maintain an impartial attitude towards customers;

• To provide testing services, at all times, under the conditions agreed with the customer, in accordance with national or international legislation and accepted methods/standards;

• To ensure that all employees adopt an awareness of quality service, and to undertake activities to maintain and improve the continuity of quality service;

• To provide customers with services of increasing quality through good professional and technical practice, by ensuring a laboratory environment that meets the requirements of the TS EN ISO/IEC 17025 Standard;

To ensure that the principles of the TS EN ISO/IEC 17025 standard are adopted, by requiring all laboratory personnel to learn the quality documentation and perform their work in accordance with the policies and procedures constituting the Quality Management System;

• To devote more time to training each year and apply accepted testing methods on time and without errors, using specialized personnel with the highest level of knowledge and advanced equipment, without departing from the commitments made to customers;

• To inform our customers by closely monitoring sectoral issues and changes in legislation, and to minimize customer complaints by providing the fastest and most accurate solutions;

• I undertake that we will operate within the framework of the quality policies established to implement the Quality Management System based on the principles of TS EN ISO/IEC 17025 and continuously improve its effectiveness; and that the integrity of the management system will be maintained when changes to it are planned and implemented.

21.06.2018
Timur DİZ
GENERAL MANAGER